About this statement
What personal information do we collect?
Cookies
Why do we collect personal information?
Use of personal information
Mobile notifications
Who do we share your personal information with?
Disclosure of personal information outside of New Zealand
Protection and retention of personal information
Right to access or correct your personal information
Complaints about a breach of privacy
Oszea Privacy Policy
About This Statement Oszea values your privacy and understands the importance of how your personal information is collected, stored, used, and shared. This privacy policy outlines our practices to ensure transparency and your peace of mind.
By using our services, including entering our stores, visiting our websites, using our mobile apps, participating in our promotions, or contacting our customer service, you agree to the terms outlined in this policy.
What Personal Information Do We Collect? We collect personal information in various ways, including:
- Online Purchases:
- Product and service purchase details.
- Delivery information including name, email, contact number, and address.
- Store preference for click and collect orders.
- Payment information and tokenized card data.
- Customer survey responses.
- Website and App Interactions:
- Products viewed and purchase history.
- Engagement with our communications.
- Browser settings, device identifiers, and operating systems.
- Customer Service Interactions:
- Contact information and message contents.
- Survey responses.
- Membership Programs:
- Participation details and third-party membership identifiers.
- Promotions:
- Contact details and any information required for promotion entries.
- Social Media:
- Social media handles and information shared with us.
- Publicly Available Sources and Third Parties:
- Information from credit reporting agencies, other retailers, law enforcement, advertisers, contractors, business partners, and more.
If you do not provide certain personal information, we may be unable to offer some services or fulfill certain requests.
Cookies We use cookies and similar technologies to enhance your experience on our websites. Cookies help us recognize your device, track products and services viewed, measure traffic patterns, improve our services, and personalize your online experience.
You can disable cookies in your browser settings, but this may affect your online experience with us.
Why Do We Collect Personal Information? We collect, hold, and use your personal information to:
- Provide products and services to you.
- Offer information about existing and new products and services.
- Manage product warranties, recalls, and customer requests.
- Communicate with you, including via social media.
- Enhance our products and services.
- Manage our membership programs.
- Personalize your experience and tailor marketing based on your preferences.
- Provide access to secure areas of our websites and apps.
- Conduct promotions and competitions.
- Verify your identity and manage payment identities.
- Analyze customer behavior and improve our business.
- Prevent fraud and unlawful activity.
- Fulfill legal obligations.
Use of Personal Information We use your personal information to communicate with you about products, services, promotions, and more. We may combine personal information to offer a more personalized shopping experience and targeted advertising.
You can unsubscribe from marketing communications by following the instructions in our emails or by contacting us.
Mobile Notifications By using our mobile apps and enabling notifications, you agree to receive notifications from us. You can configure your notification preferences in the app settings.
Who Do We Share Your Personal Information With? We may share your personal information with:
- Oszea Group Businesses: For business operations, membership programs, customer requests, product and service provision, customer analytics, and aggregated data development.
- Service Providers: Such as IT administrators, payment processors, couriers, and professional advisors.
- Manufacturers or Suppliers: For warranty or product quality issues.
- Third Parties: When legally required, to protect our rights and property, or with your consent.
We ensure third parties protect your information in accordance with the Privacy Act when shared outside New Zealand.
Protection and Retention of Personal Information We take reasonable steps to protect your personal information from misuse, loss, or unauthorized access. We retain your information only as long as necessary and securely destroy information no longer needed.
Right to Access or Correct Your Personal Information You can request access to or correction of your personal information by contacting us at privacy@oszea.com. We may verify your identity before granting access and may charge a reasonable fee for providing access or copies.
Complaints About a Breach of Privacy If you believe we have breached this policy or the Privacy Act, contact us at info@oszea.com with details of the incident. We will investigate and respond promptly.
If you are not satisfied with our response, you can contact the New Zealand Office of the Privacy Commissioner via their website www.privacy.org.nz or by phone at 0800 803 909.
Thank you for trusting Oszea with your personal information.